Service Desk

STL’s primary support service is the STL Service Desk, which provides immediate, remote assistance with any issues arising from the use of any STL software application. The STL Service Desk is staffed by skilled personnel who have extensive experience of the use and set-up of STL systems.

As a result, they are equipped to offer pragmatic and best-practice advice that ensures swift resolution of any issues.

Software Support

STL’s Software Support service entitles users to the latest version of STL application software, and help in addressing any issues in the use of STL applications. This includes delivery of the corrected version of the STL application software which caused the issue, with details of the nature of the correction and instructions for the proper use of the corrected version.

Hardware Maintenance

The STL Hardware Maintenance service provides trained, competent engineers on-site to replace or repair failed items of IT hardware or infrastructure. The service can provide a 4 hour response during supported hours, 7 days a week.

Remote Server Management

The STL Server Management service provides remote monitoring of performance (CPU, disk usage, memory, key processes, event log monitoring, file/folder size monitoring, warranty status, monitor back-up completion, monitor anti-virus updates) and scheduled preventative maintenance of STL application software, operating system software and firmware updates.

Online Card Payment Support

To complement STL’s industry-leading tilling solution, STL offers an integrated online card payment solution in conjunction with business partner Verifone.

In recognition of how critical continuous online card payments are to clients’ daily trading performance, this specialised service is designed to minimise the risk of downtime due to any lack of availability of the Verifone system.

Implementation Services

STL’s skilled consultants implement mission-critical business systems on clients’ sites, and work closely with them to configure key aspects of their STL solutions to their operational preference. This ensures a smooth transition that gets users up and running quickly and productively.

Installation Services

STL’s experienced experts are available for all levels of IT design and installation.

Software Development

STL’s in-house software development team can deliver bespoke software development projects, and are experienced at meeting any quality standards and deadlines required.

Hardware

Hardware Options for Cash & Carry and Delivered Wholesalers

STL can supply a wide range of hardware at extremely competitive prices including servers, printers, scanners, desktops and cash drawers.

We can custom build systems or machines to your specification and have a wealth of configuration expertise for networks and servers.