STL’s primary support service is the STL Service Desk, which provides immediate, remote assistance with any issues arising from the use of any STL software application. The STL Service Desk is staffed by skilled personnel who have extensive experience of the use and set-up of STL systems.
As a result, they are equipped to offer pragmatic and best-practice advice that ensures swift resolution of any issues.
STL’s Software Support service entitles users to the latest version of STL application software, and help in addressing any issues in the use of STL applications. This includes delivery of the corrected version of the STL application software which caused the issue, with details of the nature of the correction and instructions for the proper use of the corrected version.
The STL Hardware Maintenance service provides trained, competent engineers on-site to replace or repair failed items of IT hardware or infrastructure. The service can provide a 4 hour response during supported hours, 7 days a week.
Remote Server Management
The STL Server Management service provides remote monitoring of performance (CPU, disk usage, memory, key processes, event log monitoring, file/folder size monitoring, warranty status, monitor back-up completion, monitor anti-virus updates) and scheduled preventative maintenance of STL application software, operating system software and firmware updates.