STL Technology Solutions has appointed Carolyn Brooks to its senior management team as Support Manager.

In this role, Ms Brooks will oversee all aspects of the STL Support Service, from staff training to service delivery. Known for her hands-on approach, she is working closely with customers to deliver a top level service and roll out new service initiatives.

She brings to STL extensive experience in the service provider industry and a reputation for exceeding customer expectations through a strong work ethic, and an approach characterised by partnership, teamwork, honesty and transparency.

Ivan Durkin, STL’s Managing Director, said,

‘Carolyn comes highly recommended by former clients as someone who takes the time to understand their individual business needs. This will help us make it easier for clients to optimise the results they achieve with our solutions.’

An impressive record of helping

Ms Brooks has more than a decade of IT support management experience. She was Helpdesk Supervisor at Anker for three years, then promoted when the company was acquired by Torex to oversee its team of first-line IT support analysts, and to help in the division’s transition to a prioritised service model.

Another acquisition led to her to oversee the running of the UK Retail support centre for Micros, where the customer base included many large UK retailers such as the Signet Group, One Stop and Martin McColl’s.

After this company merged with Oracle, she was promoted to Support Manager, heading up a Level 2/3 team for Oracle Europe, Asia and Middle East (EAME). There, she was instrumental in the development and management of the company’s Bolton support centre. She also travelled to Romania to train a new support team for Oracle Retail EAME.

The desire to help others runs into Ms Brooks’ off-time, too. She works with the Princes Trust and Groundworks providing business skill workshops to underprivileged young adults on topics such as on interview and CV writing techniques.