Since we appointed Greg Paffard as Head of Operations a year ago, he’s invested a great deal of time and money in both internal systems and increased resources to ensure our customer service consistently achieves the highest standards. Read here for his biggest developments yet.
One of his initiatives is the implementation of the Mondays management software which is now controlling our delivery and deployment of software and services, and capacity management. Already, customers and colleagues are reporting a more organised and efficient service experience as a result.
But that’s not all!
STL’s service desk is about to start trialling the leading B2B customer support solution, TeamSupport. Assuming all goes well, it will enable our customers to log calls directly into a web portal or via a smartphone app, track their tickets, and communicate directly with service desk analysts. And it will help us optimise workflow, time management, collaboration and accountability.
All this will further increase our ability to handle your technical problem quickly, smoothly and effectively whilst keeping you fully informed of progress.
STL: committed to serving you.