Support Services

Service Desk
(Available 7 days a week, subject to contract)

STL’s primary support service is the STL Service Desk, which provides immediate, remote assistance with any issues arising from the use of any STL or NCR software application. The STL Service Desk is staffed by high caliber, friendly, technical analysts who have extensive experience of the use and set-up of STL & NCR systems.

As a result, they are equipped to offer pragmatic and best-practice advice that ensures swift resolution of many issues.

Remote Server Management & Cloud Backup         

The STL Server Management service provides remote monitoring of performance (CPU, disk usage, memory, key processes, event log monitoring, file/folder size monitoring, warranty status, monitor back-up completion, monitor anti-virus updates) and scheduled preventative maintenance of STL application software, operating system software and firmware updates. STL also offer a ‘cloud based back up solution’ if required.

Software Support

STL’s Software Support service entitles users to the latest version of STL application software, and help in addressing any issues in the use of STL applications. This includes delivery of the corrected version of the STL application software which caused the issue, with details of the nature of the correction and instructions for the proper use of the corrected version.

Software maintenance

STL’s Software maintenance service is constantly updating, modifying and re-assessing the many STL software applications to correct faults and improve performance. Constantly reviewing the design of the code and the user interface as well as ensuring the suite of applications can move to the latest Microsoft operating system and database.

Implementation Services & Project Management

STL’s skilled consultants implement mission-critical business systems on clients’ sites, and work closely with them to configure key aspects of their STL or NCR software solutions to their operational preference. This ensures a smooth transition that gets users up and running quickly and productively.

Hardware Maintenance

STL offer a range of hardware maintenance services into the wholesale & retail sector via our trusted partners. Highly trained, competent engineers can be deployed on-site to replace or repair failed items of IT hardware or infrastructure. The service can provide a 4 hour response during supported hours, 7 days a week.

BESPOKE SOFTWARE DEVELOPMENT

STL’s in-house software development team can deliver bespoke software development projects, and are experienced at meeting any quality standards and deadlines required. STL can design, specify, code & test a software application to meet a customer’s specific requirements.

EFT Payment Solutions Support

To complement STL’s industry-leading point of sale solutions, STL offers integrated online card payment solutions in conjunction with business partner’s Verifone & Optomany.

In recognition of how critical continuous online card payments are to clients’ daily trading performance, this specialised service is designed to minimise the risk of downtime due to any lack of availability of the Verifone or Optomany system

Installation Services

STL’s experienced resource are regularly involved in the deployment of STL and NCR software products in both existing customer and new business operations. STL also work with a small number of specialist partners who operate in the hardware & infrastructure areas of technology. 

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0333 3207 101