Honest, two-way communication is vital to a strong business partnership. That’s why we regularly have in-person ‘huddle sessions’ with wholesalers.
Gathering around allows us to update customers on emerging technologies and our continuous development plans, but it is also a great opportunity to hear first-hand about the business and logistical challenges they’re facing in the real world. Together, these sessions give us the chance to brainstorm practical ways in which we can evolve our own software solutions to help our customers to thrive in the future – ensuring our Development Roadmap remains closely aligned with customers’ needs.
It’s why we distribute our ‘Latest Software Release Notes’ to all STL Evo ERP customers twice a year. Written in simple business language, these provide user updates and explanations about the latest features, functions, modules and best practices available within their software.
It’s also why our help desk is manned by real people in the UK, and open all except Christmas Day and New Year’s Day.
And this is how STL has built a reputation for great customer service, and longstanding customer relationships – and we’ll continue doing so.
Proudly independent. Proudly customer-focused. Proudly service-committed.