At STL, service isn’t just what we do – it’s how we show up for the people who’ve entrusted us with their business IT solutions. From day one, our philosophy has been simple: treat every customer like family, and every business like it’s our own. That’s why we’re proud to introduce David Meakin as our new Customer Support Leader.
David brings more than technical expertise – he brings a mindset rooted in care, collaboration and curiosity. A dedicated family man with nearly two decades of experience in high-pressure support and engineering roles, David understands what it means to be counted on. And he’s already reshaping how we support our customers, with a focus on responsiveness, communication and excellence.
Ivan Durkin, STL’s Managing Director, said, ‘David’s energy and team approach are already having a real impact. His ideas will help us drive IT support to a whole new level.
Meet David
David’s career spans mission-critical roles at Unique X and the UK Government – where his calm, collaborative and can-do approach consistently delivered results that mattered, and a quality of service that was remembered.
Outside of work, David’s world revolves around family. He’s often found exploring new projects with his children, walking his dogs, staying active at the gym or diving into hands-on builds and creative hobbies.
Whether at home or on the job, he leads with integrity, curiosity and a generous spirit – always lifting others as he learns.
Training for excellence
At STL, our support team already spend time at customer sites to gain first-hand experience of the demands on our software under real-world pressure.
Now, David has designed bespoke training programmes for each of our Software Analysts, with an additional programme of training by STL’s development specialists. This will ensure everyone in the support team is across the full capabilities of all STL modules, so they can help our customers to gain the full benefits of their business systems.
Intelligent approach
David’s passion for learning extends beyond IT. He’s a history enthusiast who finds inspiration in human innovation – and he’s channelling that same spirit into STL’s future. His latest initiative explores how Artificial Intelligence can help us serve our customers even better, without losing our uniquely friendly and accessible ‘human touch’.
The STL Service Trifecta
With David leading the charge, STL is delivering on a promise that’s personal:
- Tailored solutions
- Efficient installations
- Support that feels like someone’s got your back
Because when you’re part of the STL family, that’s how it should be.