STL has secured a contract to roll out NCR’s multi-outlet retail management solution across the outlets of mixed food service and retail operator, Pioneer.

The 150 year old Cumbria-based company takes great pride in the quality of both its produce and customer service, something that was recognised by Cumbria Life when it named Pioneer a ‘Best Specialist Food Retailer finalist’ (2014).

However, its aging tills were causing queues, frustrating staff, and provided limited operational data back to head office that managers could use to plan future growth effectively. Pioneer’s Managing Director, Graham Jenkins, turned to STL for a solution. He said, ‘As an NCR retail partner with a strong background in wholesale solutions, STL understood our culture, challenges and requirements.’

STL recommended a fully integrated POS, store and back office management solution comprising the NCR Retail Manager software running on the robust, purpose-built NCR hardware.

Already proven, with 100,000 units operating successfully at 25,000 sites around the world, this open, flexible and robust platform gives multi-outlet grocery retailers speed, accuracy and efficiency. Key attributes of the integrated solution include full lane independence for 100% uptime, a powerful cash office, automated EOD and other processes, and full inventory control. An optional additional module enables self-checkout.

Pioneer’s Harringay store trialled the system first, and achieved immediate benefits.

Mr Jenkins said, ‘When we looked around for a replacement system, we were focused on impressing our customers with efficiency and professionalism where they will notice it most – at check-out. But they’re not the only people who have been delighted: our staff are really enjoying using the new tills and software, too.’

STL has now scheduled roll-out across Pioneer’s two other existing stores early in 2018, and to a large new store opening in Q3 2018 which will include self-checkout.